Refunds and cancellation

The short version

You get 14 days free without giving us a card, so nobody pays before they have tried it. After that: cancel whenever you like from inside the app, 30 days to change your mind on your first payment, and if you paid for a year and leave early you get the unused whole months back.

1. The free trial

Every new account starts with 14 days free. We do not ask for a card to start it, so there is nothing to refund and nothing to cancel — if you do nothing at the end of the trial, you are not charged.

2. Cancelling

You can cancel at any time from inside the app. You do not have to email anyone, explain yourself, or speak to someone whose job is to talk you out of it.

Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for. After that the account goes read-only rather than being locked: you can still open it, read it and export your data.

3. Changing your mind

If you are unhappy within 30 days of your first payment, tell us and we will refund it in full. You do not need a reason.

4. Annual subscriptions

If you paid for a year and cancel partway through, we will refund the unused whole months remaining on your term, calculated from the date you cancel. The month you are in is not refunded.

5. Monthly subscriptions

After the first 30 days, monthly payments are not refunded part way through a month — cancelling stops the next one instead. If something went genuinely wrong on our side, say so and we will sort it out; this policy is a floor, not a shield.

6. If we cause the problem

If we have a serious outage, remove something you were relying on, or otherwise fail to provide what you paid for, we will refund you fairly for the affected period whether or not any other section here applies.

7. How to ask

Email support@runsheetco.com from the address on the account, and tell us your shop name and roughly what happened. That is the whole process.

We will confirm within one working day. Approved refunds are issued through Paddle, our merchant of record, and are normally back with you within five working days, though how quickly it appears depends on your bank or card issuer.

Refunds go back to the original payment method. We cannot send one somewhere else.

8. Your legal rights

This policy sits on top of your legal rights; it does not replace them. If consumer law where you live gives you more than this — and in Australia and the EU it may — then you get whichever is better. Nothing here takes away a right you have by law.

9. Chargebacks

If something has gone wrong, please email us before raising a chargeback with your bank. We would rather fix it or refund you directly, and it is faster for you. Paddle is the merchant of record and will appear on your statement.